Backups interrupted and restarted for some users

Resolved

Operational

Started almost 3 years agoAugust 31, 2023Lasted about 3 hoursAugust 31, 202312:273:27 PMUTC

Affected

Scheduled Jobs

File Backups

Server Snapshots

Cloud Storage Replication

Backup Rotation

Database Backups

Updates

Resolved
August 31, 2023 at 3:27 PMUTC
Resolved
August 31, 2023 at 3:27 PMUTC
This incident has been resolved.
Monitoring
August 31, 2023 at 2:35 PMUTC
Monitoring
August 31, 2023 at 2:35 PMUTC
During a roll out of a new early error detection system, some jobs have been identified as stalled, and thus have been interrupted and restarted.

We implemented a fix and are currently monitoring the result.
Investigating
August 31, 2023 at 12:27 PMUTC
Investigating
August 31, 2023 at 12:27 PMUTC
We are currently investigating this incident.

SimpleBackups - Backups interrupted and restarted for some users – Incident details